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Accounts:
You must have a reseller certificate and be planning to resell our products or services. If you meet these requirements, download the Customer Profile Sheet. Fill out the form and fax it to us; you'll find the appropriate fax number on the form.

Terms of Sale:

• Returned Check Fee: $25.00
• COD, Cash, Cashier's Check, Company Check.
• Placing an order indicates acceptance of all the terms and policies stated herein.

Shipping:

• All orders are shipped F.O.B. Columbia.
• C.O.D. charges will be the responsibility of the customer.
• Shipping charges are non-refundable.
• Customer is responsible for all freight charges for refused shipments and those will be added to the invoice total.
• Freight/insurance costs must be prepaid
• Oversize/Overweight charges are applied to freight charges when applicable.

Backorders:

• At time of order, please indicate if you wish to know stock status of items ordered.
• Backordered items are shipped at the prices in effect when the item was ordered.
• Backorder shipments beyond the first backorder release are subject to normal shipping/handling prices.
• All in-stock items are shipped at time of order; out-of-stock items are backordered, unless otherwise requested.

Damage / Loss:

• All claims for damage/pilferage must be filled with the delivering carrier. Silicon Solutions Inc. can not file this for you.
• Save all boxes and packing material.
• All claims for shortages/mis-shipments/mis-billing must be made within 10 days of receipt.

Disclaimers:

• Prices and availability are subject to change without notice.
• All trademarks and tradenames used herein are the property of their respective owners.
• Although we try to assure accuracy, Silicon Solutions Inc. cannot be responsible for typographical errors on this Web Site.

Merchandise Returns - Click here for our RMA Policy

• ALL SALES ARE FINAL
• A copy of the Silicon Solutions Inc. invoice MUST be included with all returns.
• Defective returns eligible only within 1 year from invoice date.
• All items must be returned complete and with all original parts/documentation
• Any missing parts will be deducted from amount credited.
• Returns for any reason after 1 year from the invoice date must be handled directly through the manufacturer.
• Non-defective products may be returned at Silicon Solutions Inc. option and will be charged a 20% restocking fee.
• A RMA number must be obtained from our RMA department, prior to the return of any merchandise.
• All returns must be shipped freight prepaid and double-boxed with the RMA number displayed on the exterior.
• Allow 7-10 business days for processing of returns.
• Credit cannot be issued until Silicon Solutions Inc. has received and examined the returned merchandise, and assured said merchandise is of "resale" quality.
  Customer is responsible for all freight charges and a 20% restocking fee for unaccepted or refused delivery of shipments.
• 30 days return on processors for credit or exchange.
• 1 year Carry-In/Delivered warranty on Silicon Solutions Inc. custom configured Computer Systems (repair or exchange).
• 30 days warranty on special order items.